PRIVACY POLICY

Last Updated: October 14, 2025

1. INTRODUCTION

Tattoo Agent LLC ("Tattoo Agent," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Registration Information:

• Full name
• Email address
• Phone number
• Business name
• Mailing address
• Password (encrypted)

Payment Information:

• Credit/debit card details (processed securely through our payment processor)
• Billing address
• Payment history and transaction records

Profile and Business Information:

• Artist bio and professional background
• Portfolio images and tattoo artwork
• Business hours and availability
• Pricing information
• Social media links
• Custom domain name

Client Data You Store:

When you use our Services to manage your business, you may store information about your clients, including:

• Client names and contact information
• Appointment history and preferences
• Communication records
• Photos and design consultations
• Payment and deposit information

Communications:

• Support requests and correspondence
• Feedback, testimonials, and reviews
• Survey responses
• Email and SMS messages sent through our platform

2.2 Information Collected Automatically

Usage Data:

• IP address
• Browser type and version
• Device information (type, operating system)
• Pages visited and features used
• Time and date of visits
• Time spent on pages
• Referring/exit pages
• Click-stream data

Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our Services may not function properly without cookies.

Types of cookies we use:

• Essential Cookies: Required for the Services to function
• Performance Cookies: Help us understand how visitors interact with our Services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing across websites for advertising purposes

Analytics:

We use analytics services (such as Google Analytics) to collect information about your use of our Services. These services may use cookies and similar technologies to collect information including IP addresses, browser types, and usage patterns.

2.3 Information from Third-Party Sources

Payment Processors:
We receive transaction confirmation and payment status information from Stripe when you make payments through our Services.

Social Media:
If you connect your social media accounts (Instagram, Facebook, etc.) to our Services, we may receive information from those platforms in accordance with their privacy policies and your settings.

Third-Party Integrations:
When you integrate third-party services (such as Shopify for your merchandise store), we may receive information necessary to provide the integration functionality.

3. HOW WE USE YOUR INFORMATION

3.1 To Provide and Maintain Services

• Create and manage your account
• Process payments and transactions
• Build and host your professional website
• Enable booking and scheduling functionality
• Facilitate communication with your clients
• Provide customer support
• Send service-related notifications and updates

3.2 To Improve and Develop Services

• Analyze usage patterns and trends
• Conduct research and development
• Test new features and functionality
• Monitor and improve performance
• Troubleshoot technical issues
• Enhance user experience

3.3 To Communicate With You

• Send account and billing information
• Provide technical support and respond to inquiries
• Send service announcements and updates
• Share educational content and best practices
• Request feedback and conduct surveys
• Send marketing communications (with your consent)

3.4 For Marketing and Promotional Purposes

With your consent, we may use your information to:

• Send newsletters and promotional materials
• Showcase your business in our marketing materials (case studies, testimonials)
• Display your success story to prospective customers
• Share industry news and tips
• Promote new features and services

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe, Inc. processes all payment transactions
• Hosting and Infrastructure: We use hosting services to store data and deliver our Services
• Communication Services: We use third-party services for email delivery, SMS messaging, and push notifications
• Analytics Providers: We use analytics services to understand how our Services are used
• E-commerce Platform: For Growth and Pro+ plan customers, we use Shopify to provide merchandise store functionality

4.2 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Featuring your business in our marketing materials
• Sharing your testimonial or case study
• Displaying your website design as an example
• Participating in joint marketing initiatives

You can revoke this consent at any time by contacting us at [email protected].

5. DATA RETENTION

5.1 Active Accounts

We retain your information for as long as your account is active and as necessary to provide Services to you.

5.2 Canceled Accounts

When you cancel your account:

• Your account enters a dormant state for up to 6 months
• Your data is retained but inaccessible during this period
• After 6 months, we may permanently delete your account and associated data
• Your name, email, and basic contact information may be retained for business records and legal compliance

6. DATA SECURITY

6.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Access controls and authorization systems
• Regular security assessments
• Employee training on data security
• Secure data centers and hosting infrastructure

6.2 Your Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• Using a strong, unique password
• Not sharing your login information
• Logging out after using shared devices
• Reporting suspected security breaches immediately

7. YOUR PRIVACY RIGHTS

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account details

You can access and update most information through your account settings. For other requests, contact us at [email protected].

7.2 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. To request your data, contact us at [email protected].

7.3 Deletion

You have the right to request deletion of your personal information, subject to legal obligations and legitimate business purposes. To request deletion, cancel your account through your account settings or contact us directly.

7.4 Opt-Out of Marketing

You can opt out of marketing communications by:

• Clicking "unsubscribe" in marketing emails
• Adjusting your account notification settings
• Contacting us at [email protected]

Note: You cannot opt out of service-related communications necessary for providing the Services (e.g., billing notifications, security alerts).

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

8.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you.

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell personal information.

8.4 Exercising Your Rights

To exercise your CCPA rights:

• Email: [email protected]
• Include "CCPA Request" in the subject line
• Provide sufficient information to verify your identity
• Specify which right you wish to exercise

9. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top
• Notify you via email or through your account
• Provide notice on our website
• Allow you a reasonable time to review changes

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

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